FAQ - Frequently Asked Questions.


 

  • I would like to receive email updates, how can I get on the mailing list?

    If you already play or have played in our leagues, you will already receive emails. If you are not, you can click on the link on the our homepage and we will include you in future emails.
  • I want to register a team, how do I do that?

    Check the SPORTS OFFERED for all the info on prices and nights available. From that page you can click on REGISTER NOW to get yourself signed up and playing. If you are an existing member, log in with your email address and password, go to SIGN ME UP. Select your team name and add your roster. The roster can be created by inputting your player's First Name, Last Name and e-mail address.You are required to enter a minimum number of players (and meet minimum gender requirements). You will not be able to proceed if you have not met these requirements.Once you have entered your roster, proceed to the payment section.

  • What gyms will my games be played at?

    The exact locations of your games are determined once registration closes. Club Rive Sud reserves gyms and tries to select the best gyms for the sports offered and the number of participants. We choose gyms once registration closes so please don't call us to find out where you will be playing. Club Rive Sud does its best to choose central locations accessible by metro with parking. While the night of your games will never change, the location of your gyms might vary from week to week (typically between 2 spots).

  • Can I request specific schedule times and specific gyms?

    Members' preferences vary, some people like to play east, others west. Some right after work, some later. We do our best to try to even out schedules so that teams have an equitable distribution of game times (indoor leagues) or field locations (outdoor leagues). Unfortunately, this is not always possible. If you do have a specific request (ie. only 7:00 pm games, no 7:00 pm games, only this location,...) we will do our best to accommodate you, subject to other requests in your division, and given our permits. These requests must be made at registration but there are no garantees.

  • Can I sign up as an Individual?

    YES, just chose the night and division.We will then place you on a team of other individuals. For details as to the location of your first match, and for the list of your teammates, you will be sent an email approximately a week before leagues begin.

  • What if I would like to be on the same team as my friend?

    You will both have to register separately online and put in the comment sections that you want to be on the same team as each other.

  • How can I get my Club Rive Sud discounts?

    You have to be a current member to receive Club Rive Sud discounts. Log in with your user name and password and go to My Rebates.

  • I can`t log in. Why?

    If your captain registered the team and it is your first time playing with Club Rive Sud, we send you an email with a temporary password. If you can’t find this email, click on lost of password and we will resend you this information. You will then be prompted to change your password which you will use next time you sign in. Once you sign in, you will be able to choose sports, print your discount cards, view your team roster and send emails to your team-mates.

  • How can I find out my schedule and what team I am on?

    All schedules are on the website via the schedules link. You must log in to view your schedule and your team information. If you signed up individually, log in to see what team you are in. Please note that if your captain signed you up, only your team captain can make

  • Why did my schedule change?

    Schedules are sometimes (but rarely) subject to change at the last minute, usually due to schools being unavailable for a particular night. As soon as we are notified of these changes, we post these changes on the website. Usually, we have at least one week's warning of these changes, but sometimes we are not notified ourselves until the day of or the day before a schedule change. It is the responsibility of the school and the permit department to inform us of any changes in a timely manner, but this does not always happen. Please bear with us as we have no control over these changes. In these circumstances when a schedule is changed later than 17:00 the day before you are scheduled to play, we also make every effort to personally contact the players affected by the change. This is why it is very important that all roster information be correct and up to date. It is beyond our control to notify players if a) their e-mail address or phone number is not correct; or b) the captain did not register the proper information.

  • If I have missed the registration deadline what should I do?

    If there is room in a particular sport or activity, you can go ahead and register. The results of Week 1 are always posted as a tie. The leagues officially start Week 2.

  • What if the other team doesn`t show up?

    Unfortunately, defaults are OUT OF OUR CONTROL. Therefore, we cannot give refunds or re-schedule games. The defaulted team will be contacted and given a warning and will lose the match.

  • Can I get contact details for another member or teammate from Club Rive Sud?

    No, we never give out any personal information without that person's consent. You will need to exchange details at your next game.

  • How do I submit my score?

    Log in with your Club Rive Sud Profile.
    Click under the My Club Rive Sud Tab and you will see the score(s) you need to submit.